CLIENTconnect™ is a solution to ensure our award-winning support arrives at your service promptly and effectively. Our customer service component enables clients to get in touch with a Systems Logic professional within minutes of engagement! Our support team is focused on retaining your uptime and providing you with best-in-class services to keep your inventory moving and your operations mobile.
We value our customers with award-winning customer service and support. Maintaining your growth and success is our objective.
|Quick and Easy Self-Service Support||– Log new support tickets with quick response times
– View the status of existing support tickets
– Access to closed tickets to reference resolution
|24×7 Dedicated Technical Support||– Phone, Email and Ticket based support
– Friendly professionals, proficient in warehouse processes, implementations, database management, hardware configuration and web/report development
– Ensures to identify and correct the root cause of problems, not simply patch up symptoms.
|Access to Professional Services||– Software changes to improve your functionality as needed
– Active maintenace to systems and management software
– Reliable bridge of support, allowing you to focus on running the business
|Software Updates, Documentation and Training||– Updates and Hotfixes that are scheduled based on your business requirements preventing operational interruptions
– In-depth documentation and training giving floor operators total explanation on system capabilities