World-Class Support
CLIENTconnect™ is a solution to ensure our award-winning support arrives at your service promptly and effectively. Our customer service component enables clients to get in touch with a Systems Logic professional within minutes of engagement! Our support team is focused on retaining your uptime and providing you with best-in-class services to keep your inventory moving and your operations mobile.
Quick and Easy Self-Service Support
- Log new support tickets with quick response times
- View the status of existing support tickets
- Access to closed tickets to reference resolution
24×7 Dedicated Technical Support
- Phone, Email and Ticket based support
- Friendly professionals, proficient in warehouse processes, implementations, database management, hardware configuration and web/report development
- Ensures to identify and correct the root cause of problems, not simply patch up symptoms
Access to Professional Services
- Software changes to improve your functionality as needed
- Active maintenace to systems and management software
- Reliable bridge of support, allowing you to focus on running the business
Software Updates, Documentation and Training
- Updates and Hotfixes that are scheduled based on your business requirements preventing operational interruptions
- In-depth documentation and training giving floor operators total explanation on system capabilities
connect™ Your Warehouse
A Turn-Key System composed of Top Quality Hardware, Award-Winning Customer Support and an Industry Leading Warehouse Management Software.